Shipping Policy

At Kartzilla, we are committed to delivering your order accurately, in good condition, and always on time.

🕒 Order Processing Time:

• Orders are processed within 1-2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next working day.

🚚 Shipping Time:

• Standard Delivery: 5-8 business days across India.

• Delivery timelines may vary slightly depending on your location.

💵 Shipping Charges:

• FREE Shipping on all prepaid orders above ₹499.

• A small shipping fee may apply on orders below ₹499 (will be shown at checkout).

🔍 Tracking Information:

• Once your order is shipped, you will receive a tracking number via email/SMS to track your shipment.

⚡ Delays:

• We are not responsible for delays caused by natural disasters, courier issues, or incorrect address provided by customers.

🔄 Return & Refund Policy (For Kartzilla.in)

Return & Refund Policy

At Kartzilla, customer satisfaction is our priority.
If you are not entirely satisfied with your purchase, we’re here to help.

🔁 Return Eligibility:

• You can request a return within 7 days of receiving the product.

• Product must be unused, in original packaging, and in the same condition as you received it.

❌ Non-Returnable Items:

• Used products

• Products without original packaging

• Custom or special orders

🛠️ Return Process:

1. Email us at kartzilla9@gmail.com or WhatsApp us at +91-7229861767 within 7 days.

2. Share your order details and reason for return.

3. Once approved, we will arrange a pickup or provide instructions for return shipping.

💰 Refunds:

• Refunds are initiated after receiving and inspecting the returned item.

• Refunds will be credited to your original payment method within 5-7 business days after approval.

📝 Exchanges:

• We only replace items if they are defective or damaged.

⚠️ Important Notes:

• Shipping charges (if any) are non-refundable.

• Kartzilla reserves the right to reject returns if the product is found to be used or damaged by the customer.

Your happiness is our guarantee. Feel free to shop with complete confidence at Kartzilla.in! 🌟